Professional Condo Management Made Simple

Empower your board and support your residents with 24/7 emergency service, regular site inspections, and an all-in-one digital portal for seamless communication.

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Digital

A Simple Digital Portal for Your Community

Owners can submit maintenance requests online. Each one is tracked with a clear digital trail, so nothing gets missed.
Instantly reserve guest suites, party rooms, or BBQs without the back-and-forth emails.
A simple system for residents to register guest vehicles, reducing parking headaches for everyone.
Receive building announcements and important news instantly via our mobile app or email.
We make it easy to go paperless by collecting digital consent for all official communications in seconds.

FAQS

FAQs About Community Management

The online portal provides owners with centralized, real-time access to key information including their live statement of account for common element fees, annual financial statements, budgets, governing documents, AGM meeting minutes, and other core records such as Information Certificates Updates (ICUs) and Periodic Information Certificates (PICs). It improves transparency, reduces administrative back-and-forth, and allows owners to review information on demand rather than relying on manual requests.
Yes, many owners actively use the portal, particularly for accessing their statements of account, financial documents, AGM meeting minutes, and announcements. Usage varies by community and owner demographics. Some owners log in regularly, while others access the portal only when they need specific information. A small portion of owners will continue to rely on email or phone regardless of portal availability. Overall, the portal is widely used and plays an important role in improving transparency, reducing routine inquiries, and ensuring owners have timely access to required information.
When a 24/7 emergency call is received, it is handled by our on-call manager. The on-call manager will assess the situation immediately and take action as required, including contacting the appropriate contractor or attending the site if necessary. Emergencies are defined as immediate threats to life or property. True emergencies such as active leaks, flooding, fire, loss of heat, or major mechanical failures are responded to right away. All other items are documented and addressed the next business day by the appropriate property manager for the corporation. This ensures urgent issues are dealt with promptly and appropriately while routine matters are handled efficiently.
Property visits are conducted on a regular and scheduled basis, with frequency based on the size, complexity, and needs of the corporation. In addition to routine site inspections, managers attend the property as required for contractor supervision, inspections, emergencies, and specific issues that arise. There is no “one size fits all” schedule. Site presence is tailored to each community to ensure proper oversight and timely response.